Head of WhatsApp at Facebook “Cathcart” says that the messaging app through its latest update, that it received backlash, is simply improving ways to speak with businesses.
It sparked a worldwide outcry and sent users to rival apps Telegram and Signal, among others, prompting WhatsApp to delay the new policy launch to May and to clarify the update was focused on allowing users to message with businesses and wouldn’t affect personal conversations.
Cathcart explained the new terms and services regarding WhatsApp.
The senior official assured users again that WhatsApp wasn’t “changing the privacy” of a user’s “personal conversations”. He explained that the corporate was just adding “new ways” to speak with businesses.
Earlier, WhatsApp said it’ll be going ahead with the new terms and services despite global outcry by users.
The company admitted that it had “previously encountered an excellent deal of misinformation” and is now working hard to clear up “any confusion”.
“As a reminder, we’re building new ways to talk or shop with a business on WhatsApp that are entirely optional. Personal messages will always be end-to-end encrypted, so WhatsApp can’t read or hear them,” the messaging app said during a blog.
WhatsApp assured users that it’s “reflected” on what might be done better, and reminded people of the company’s “history of defending end-to-end encryption”.
“We’re now using our Status feature to share our values and updates directly within WhatsApp. We’ll be doing far more to form our voice clear going forward,” said the corporate.
The facebook-owned app said that within the coming weeks WhatsApp will display a banner to supply more “information” regarding the new terms and repair so people can read at their own pace.
“We’ve also included more information to undertake and address concerns we’re hearing. Eventually, we’ll start reminding people to review and accept these updates to stay using WhatsApp,” said the Facebook-owned company.
WhatsApp attacks Signal, Telegram
The Facebook-owned company also attacked its rivals, without taking any names, that became popular after users started deleting the app and choosing other options thanks to privacy concerns.
“We’ve seen a number of our competitors attempt to escape with claiming they will not see people’s messages – if an app doesn’t offer end-to-end encryption by default meaning they can read your messages, said the corporate.
It also hit out at those apps claiming that they’re safer as “they know even less information than WhatsApp”.
“We believe people are trying to find apps to be both reliable and safe, albeit that needs WhatsApp having some limited data. we attempt to be thoughtful on the choices we make and we’ll still develop new ways of meeting these responsibilities with less information, not more,” said the corporate.
WhatsApp also thanked everyone who has “helped” them “address concerns” and guaranteed users that it’ll be “available to answer any questions”.